Streamlining enquiries with the booking engine
In many booking processes, availability, pricing and the details of an enquiry are handled at different points. That leads to back-and-forth between teams and extra manual work, which slows things down. And that early stage is exactly where it counts: VenueSuite research shows that venues responding within 30 minutes convert around 60% of enquiries, compared to just 44% after 24 hours.
With the VenueSuite Booking Engine, these steps come together in a single flow. Bookers can put together their own enquiry and immediately see what’s available, what it costs and which options are relevant. Each enquiry comes through complete, so the team can pick it up straight away—without the risk of losing the booker along the way.
Aristo Meeting Center
Aristo Meeting Center handles a high volume of meeting and event enquiries, welcoming around 800,000 visitors each year. Operating at this scale highlighted a clear shift in expectations: bookers want immediate access to availability, pricing information and the ability to manage changes independently.
Real-time information as a requirement
Aristo observed that bookers increasingly prefer to create and manage bookings without delays or manual intervention. This led to the booking engine becoming a core component of Aristo’s platform. Bookers can see available spaces and pricing instantly, and update their booking where needed.
Use of the booking engine
Approximately 30% of existing clients adopted the booking tool shortly after launch. New clients now use the tool by default. For Aristo, this confirmed that the booking process aligns with current booking behaviour: efficient, transparent and straightforward.
"Without the booking tool, we would not have met the expectations of today’s booker: speed, immediacy and pricing transparency."
A more efficient internal process
As bookers configure their own bookings, requests are submitted complete and ready for processing. This reduces manual handling and provides greater clarity for the team. The integrated live chat enables direct contact with bookers during the booking process.
About Aristo Meeting Center
Aristo Meeting Center is a Dutch provider of meeting and event venues, with locations in Amsterdam, Eindhoven and Utrecht. The organisation supports a wide range of business meetings, including training sessions and conferences.
Across its locations, Aristo offers more than 120 meeting rooms and works with fixed packages covering space, catering and technical facilities.
